This document states the terms and conditions which apply to all customers booking with Morzine Link so please take your time to thoroughly read them. Customers are required to accept these terms and conditions before a booking can be made. It is the responsibility of the customer to read, understand and accept the terms and conditions. When booking on behalf of a group, the customer is deemed to have accepted the terms and conditions on behalf of the whole group, all of whom are tied to the terms and conditions. If a customer does not accept the terms and conditions a booking cannot be made and the booking will be cancelled.
Morzine Link, us, we, our, the company refers to MorzineLink SAS.
The client, the customer, the party leader, you, your refers to the person making the booking on behalf of themselves and any other person travelling on the booking.
MorzineLink SAS is a French registered company based at 221 Route D’Ouzon, 74430 Le Biot. Siret Number 904350766
We have the European qualification diploma “CPC in International Passenger Transport” enabling us hold a French Transport Licence No. 2021/84/0003153.
Our drivers each hold the ‘Access de Marche’ which allows us to collect passengers within the Canton of Geneva.
We cannot accept transfers that start and end in Switzerland i.e Geneva airport to Geneva Hotel.
Booking and Confirmation:
All bookings are to be made in advance via the website, email or by telephone. We cannot take bookings at Geneva Airport.
All bookings must be paid, in full, in advance of travel, unless alternative arrangements have been agreed in advance with Morzine Link.
We will send a booking confirmation, by email, to the client. This is a binding agreement and details the service to be provided.
Only after receiving a booking confirmation and full payment is the journey confirmed to take place.
At the time of booking you must send the exact details as per the following:
- Party leader name & number of people in your party.
- A valid Party leader email address.
- A mobile phone number, which must be working during travelling, if we cannot contact the client this will be deemed the fault of the client and no compensation offered.
- Your exact travel dates.
- Your exact flight or train arrival time (local times)
- Your flight arrival number/departure airport or train station.
- The name & address of your accommodation.
- Your flight or train departure time from the Airport (Local times)
- Any additional details – child booster/baby seats, bikes & other special needs.
- Ski’s,Board bags and bikes, are carried for free but must be declared on booking.
The client is responsible for providing the correct information regarding flight arrival and departure times. Morzine link will not be held responsible for any missed transfers or flights due to wrong times being given to us. If some of your party are on different flights, we must have these details as well, our contract only applies to the flight details given.
Baggage allowance – 1 piece of hold luggage (max23kg) and 1 hand luggage per person are allowed, Ski and Board bags must not exceed 190cm in length and stated on booking form – excessive luggage amount and sizes may be subject to additional costs if they physically and safely cannot be stored in the vehicle.
You may cancel the booking by email. The cancellations must be made 14 days before the date of travel, within these 14 days prior no refund will be given. Outside of the 14 days prior to the date of travel a refund will be made less an admin fee of €25, we are not responsible for any change in currency exchange rates.
Should a confirmed booking be cancelled by us a full refund or alternative travel option will be offered to the client. Refund and compensation will not exceed the original costs paid by the client for the booking.
We accept no liability for loss due to exchange rates.
When a shared transfer is booked, the client and party will travel in a vehicle or vehicles that may be shared with other clients.
We group flight arrivals landing within 60 minutes of each other for flights landing between 09.00 and 21.00, outside of these, waiting times may be longer. Summer season, this time can be extended to 120mins
Likewise on return journeys we group bookings together that have similar flight departure times. This may mean that the minibus collects from more than one place in the resort prior to its departure.
Arrival at the airport or station the client will be met by their driver or airport representative and provided with departure details. Clients arriving on late flights and travelling on the last shared transfer of the day, should expect to wait for the last person on the shared service to arrive.
Departure from resort the client will receive their pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process. It is the responsibility of the party leader to contact us on +33(0)631399931 to obtain their pick-up time confirmation if this SMS has not been received by 18.00 the day before travel. Pick-up times as a minimum will be between 3 and 5 hours before a flight departure as standard. Please note that these times may be set further in advance of flight time at our discretion due to weather and road conditions. If the client is not at the specified pick-up point at the stated time the driver will wait a maximum of 5 minutes before departing.
Clients booking journeys to Avoriaz will be dropped off and picked up from the Avoriaz Reception Centre or Hotel Amara. Pick-up times supplied by us refer to pick-up from this point. It is the responsibility of the client to be at this point for this time. If due to severe weather conditions or road closure we may insist that clients meet us at the bottom of the Prodain Telepherique.
When a private transfer is booked, the client and party will have sole occupancy of the vehicle and does not share with anyone else.
Arrival at the airport or station the client will be met by their driver or airport representative and shown to their vehicle for departure at the earliest possible time.
Departure from resort the client will receive their pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process. It is the responsibility of the party leader to contact us on +33(0)631399931 to obtain their pick-up time confirmation if this SMS has not been received by 18.00 the day before travel. Pick-up times as a minimum will be between 3 and 5 hours before a flight departure as standard. Please note that these times may be set further in advance of flight time at our discretion due to weather and road conditions. If the client is not at the specified pick-up point at the stated time the driver will wait a maximum of 10 minutes before departing.
Clients booking journeys to Avoriaz will be dropped off and picked up from the Avoriaz Reception Centre or Hotel Amara. Pick-up times supplied by us refer to pick-up from this point. It is the responsibility of the client to be at the pickup point for this time. If due to severe weather conditions or road closure we may insist that clients meet us at the bottom of the Prodain Telepherique.
Flight delays, cancellations and changes.
Clients are advised to keep us updated and informed as much as possible on 0033(0)631399931
We will wait for you up to 60 mins after your scheduled arrival time, after this time we charge 35€ per hour to cover parking and driver costs.
If the delay is longer than the 60 mins we may have to re-schedule you to our next available transfer or sub-contract the booking to another carefully selected transfer company if available. Additional cost’s will then be incurred by the client.
If your flight lands early or late to the scheduled time then our normal waiting rules do not apply.
If your flight is cancelled or delayed by more than 4 hours then your booking will be cancelled with us and if you wish a new booking will be made. No refund will be made for the original booking and a statement will be issued for any insurance claim on request.
If we cannot contact you by the mobile number you have supplied or other means, after 60mins of the actual landing time, we will deem you as a ‘no show’ and the transfer will be eligible to leave the airport, no compensation will be offered and other arrangements and fees may apply.
We request that you keep us informed by telephone of any delays in collecting luggage, or of lost luggage, which may cause a delay to your booked transfer. A customer failing to notify us of a delay, may miss their transfer as it will be assumed that they did not travel. It is the responsibility of the airline, not us, to deliver any lost luggage to the customer.
In any circumstances it may be necessary to out-source your transfer to a carefully selected partner transfer company, we will inform you of any such changes.
Eating is not permitted in any vehicle.
The consumption of alcohol is not permitted in any vehicle.
All vehicles are non-smoking.
We reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards the driver or other passengers.
Any passenger who soils a vehicle as a result of alcohol or drug consumption shall be responsible for an immediate charge of €100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident.
We reserve the right to terminate transport services immediately should this situation arise with no refund.
Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident. The police will be called and an incident report made out.
Seat Belts are fitted in all vehicles and must be worn at all times. It is the responsibility of the client to ensure any minors under their supervision have seat belts correctly attached and sat in child seats.
We supply a good range of Baby and infant seats free of charge, it is the clients responsibility to ensure these are booked and the correct weight/age of the child is noted on the booking form. French law, for children under 12 years old or under 135cm in height must be in a suitable child seat and travel in the rear of the vehicle. If you are unsure please bring your own.
Baggage – All customers are allocated space to carry 2 items of luggage (one standard-size bag or suitcase of maximum weight of 23kg AND one piece of hand luggage) PLUS one ski or snowboard bag, not exceeding 190cm in length. Should the client present themselves for pick-up with more than this allocation without prior notification, then we reserve the right to charge an excess luggage fee to cover any additional costs or to refuse carriage of the extra luggage.
All ski, board, sports baggage and other (i.e prams/strollers etc..) must be declared on booking
Bikes must be carried in suitable bags for boxes not exceeding 160cm x 80cm x 30cm
The property and baggage (including sports equipment) of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Morzine Link.
We will endeavour, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time in well maintained and clean vehicles.
Morzine Link will not accept any liability in the event of delay and resulting costs incurred by the client due to circumstances out of their control.
These circumstance can include, but are not limited to, the following examples:
- Road traffic accidents causing delays.
- Deaths or accidents causing injury on the roads.
- Vehicle breakdowns and unforeseen problems caused by other passengers.
- Industrial action.
- Civil unrest.
- Any action of a third party that damages vehicles.
- Severe weather conditions.
- Actions of the police, customs officers or any other government officer that results in delay.
- Force Majeure (e.g.: war, natural disaster, pandemic, border closures, etc.)
We reserve the right to work with partner companies and to sub-contract passengers on to other transport companies. We choose our partner companies very carefully and only work with fully licensed and insured registered transport businesses. This is often due to flight delays when our schedules are unable to accommodate changes and we work together to ensure that all clients leave the airport as soon as possible after arriving.
When traveling with a partner company of Morzine Link please be aware that there may be variations in the operating terms and conditions.
Morzine Link recommends that all clients take out adequate travel insurance to not only cover them for all sports and activities they intend to take part in but also for extra costs and charges incurred from flight delays, cancellations, lost luggage and rescheduling or any other factors outside the control of us.
We have fully comprehensive insurance for carrying out our activities as a passenger transport business, but luggage and personal possessions are not covered, including bikes which are carried either in the vehicle or the trailer.
These terms and conditions are governed by French Law.
Any dispute between MorzineLink SAS and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.
Invoices must be paid in full within 14 days of Facture date. Delayed payment will incur 1.95% interest per month in accordance with article L. 441-6 of the French Code de commerce.