OUR MOST FREQUENTLY ASKED QUESTIONS
please get in touch.
BOOKING
Private Transfer or Shared transfer
A private transfer means you have sole occupancy of the vehicle, there is no waiting at the airport for other flights or drop-off/pick-ups on route. A shared transfer is a cost effective way for smaller groups travelling, we group flights together that land within one hour of each other and there may be additional drop-off/pick-up points. Average waiting time of 30mins. (Summer up to 120 mins)
How do I book?
Simply fill out our Enquiry form and we will contact you via email with a price and our availability, confirm back and we’ll book you in and send you the payment link.
Do I need to book a seat for my child?
Yes, all passengers must have their own seat, children under the age of 12 must be in an appropriate child seat or booster seat, they are not allowed to be in the front seats of the vehicle.
How do I pay for my transfer?
You can pay by most major credit cards, once you have confirmed that you wish to book we will make the arrangements and send you the payment link.
What happens if I need to cancel?
You may cancel the booking by email. The cancellations must be made 14 days before the date of travel, within these 14 days prior no refund will be given. Outside of the 14 days prior to the date of travel a refund will be made less an admin fee of €25, we are not responsible for any change in currency exchange rates.
We will provide any relevant information for any insurance claims.
How much luggage am I allowed?
We allocate one hold/suitcase luggage and one piece of hand luggage per person, skis and snow boards are carried free of charge but must be pre booked. Bikes must be in appropriate boxes or bags and pre booked
FLIGHT DELAYS OR CANCELLATIONS
What do I do in the event of a problem?
Please contact us +33631399931 by SMS or WhatsApp or email transfers@morzinelink.com
What happens if my flight is delayed?
We will wait for you up to 60 mins after your scheduled arrival time, after this time we charge 35€ per hour to cover parking and driver costs. If the delay is longer than the 60 mins we may have to re-schedule you to our next available transfer or sub-contract the booking to another carefully selected transfer company. Additional cost’s may then be incurred by the client. Please note that our vehicles may have other transfers planned and our priority are departures.
What happens if my flight is cancelled or I miss it?
Your original booking will be cancelled and another booking will be made with the new arrival date & time. Additional cost’s may then be incurred by the client.
ARRIVAL & DEPARTURE
Where do I meet you at Geneva Airport
Main Terminal 1 – once you have passed through baggage claim you will enter into the arrivals hall on the Swiss/International side.
Private and Shared – The driver will meet you in front of the ‘BREZELKÖNIG’ cafe (previously the TEKOE), as you enter into arrivals turn left, walk 30meters and its on your right hand side. The driver generally arrives 40mins after landing.
Terminal 2 (Charter) – Once you have passed through baggage claim you will enter the arrivals hall of Terminal 2.
Private transfers – The driver will meet you in the small arrivals hall / Shared transfers – please assume that you will need to head to Terminal 1 (main) as above unless notified otherwise .
If we have arranged to meet at a specific time and place, please head there.
Hotel or train pickups – we will see you at the time and place confirmed.
Can we eat and drink in the vehicle?
For the confort of our next passengers we do ask that you do not eat in the vehicle and alcohol is strictly prohibited, as is smoking and vaping.
Can we collect keys and shopping on route?
If you need to collect keys for your holiday property please inform the driver on arrival. Sorry but our scheduling doesn’t allow us time for shopping trips unless pre-arranged on booking.
What time will we collected for our departure?
We calculate your departure according to your flight departure time, weather and road/traffic conditions. Our aim is to get you to the airport 2 hours before your flight departure time. For Geneva 3.5-5hrs. Roughly 4 hrs before your flight departure time
Your departure time will be confirmed the day before by SMS, if you do not receive this by 18.00 please contact us transfers@morzinelink.com.


