{"id":13350,"date":"2014-09-17T17:32:52","date_gmt":"2014-09-17T17:32:52","guid":{"rendered":"http:\/\/morzinelink.com\/?page_id=13350"},"modified":"2023-06-18T09:34:19","modified_gmt":"2023-06-18T09:34:19","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/morzinelink.com\/frequently-asked-questions\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"

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OUR MOST FREQUENTLY ASKED QUESTIONS<\/h2><\/div>
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These answers may help you in your quest for clarity. If you still have further questions,
\nplease get in touch.<\/div><\/div>
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BOOKING<\/h2><\/div><\/div>[vc_toggle title=”Private Transfer or Shared transfer”]A private transfer means you have sole occupancy of the vehicle,\u00a0 there is no waiting at the airport for other flights or drop-off\/pick-ups on route. A shared transfer is a cost effective way for smaller groups travelling,\u00a0 we group flights together that land within one hour of each other and there may be additional drop-off\/pick-up points. Average waiting time of 30mins. (Summer up to 120 mins)[\/vc_toggle][vc_toggle title=”How do I book?”]Simply fill out our Enquiry form and we will contact you via email with a price and booking form.\u00a0 We will guide you through the whole process.[\/vc_toggle][vc_toggle title=”Do I need to book a seat for my child?”]Yes,\u00a0 all passengers must have their own seat,\u00a0 we supply child and baby seats for all ages.\u00a0 We just need to know the weight and age of your child to ensure the correct type of seat is used.[\/vc_toggle][vc_toggle title=”How do I pay for my transfer?”]You can pay by most major credit cards, by bank money transfer or on arrival in cash Euro’s (50% Deposit required)\u00a0 We will explain each process with you on the booking stage.[\/vc_toggle][vc_toggle title=”What happens if I need to cancel?”]You may cancel the booking by email. \u00a0The cancellations must be made 14 days before the date of travel, within these 14 days prior no refund will be given. \u00a0Outside of the 14 days prior to the date of travel a refund will be made less an admin fee of \u20ac25, \u00a0we are not responsible for any change in currency exchange rates.<\/p>\n

We will provide any relevant information for any insurance claims.[\/vc_toggle][vc_toggle title=”How much luggage am I allowed?”]We allocate one hold\/suitcase luggage and one piece of hand luggage. Ski’s, boards and bikes are carried for free but must be booked in. \u00a0If you are traveling with more please inform us.[\/vc_toggle]

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FLIGHT DELAYS OR CANCELLATIONS<\/h2><\/div><\/div>[vc_toggle title=”What do I do in the event of a problem?”]Please contact us as soon as you know on +33631399931 or transfers@morzinelink.com<\/strong>[\/vc_toggle][vc_toggle title=”What happens if my flight is delayed?”]We will wait for you up to 60\u00a0mins after your scheduled arrival time, after this time we charge 35\u20ac per hour to cover parking and driver costs. If the delay is longer than the 60 mins we may have to re-schedule you to our next available transfer or sub-contract the booking to another carefully selected transfer company. Additional cost’s may then be incurred by the client.[\/vc_toggle][vc_toggle title=”What happens if my flight is cancelled or I miss it?”]Your original booking will be cancelled and another booking will be made with the new arrival date & time. Additional cost’s may then be incurred by the client.[\/vc_toggle]
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ARRIVAL & DEPARTURE<\/h2><\/div><\/div>[vc_toggle title=”Where do I meet you?”]Private transfers \u00a0– the driver will be meet you in the arrivals hall of the terminal depending on which one your flight comes into. Shared transfers will be met in the arrivals hall of terminal 1.<\/p>\n

This will be confirmed to you on the booking confirmation.[\/vc_toggle][vc_toggle title=”Can we eat and drink in the vehicle?”]We do ask passengers to refrain from eating in our vehicles. Under transport legislation the consumption of alcohol is forbidden and any passengers under the influence of alcohol or drugs will be refused travel.[\/vc_toggle][vc_toggle title=”Can we collect keys and shopping on route?”]If you need to collect keys for your holiday property please inform the driver on arrival. Sorry but our scheduling doesn’t allow us time for shopping trips unless pre-arranged on booking.[\/vc_toggle][vc_toggle title=”What time will we collected for our departure?”]We calculate your departure according to your departure time, weather and road\/traffic conditions.\u00a0 Our aim is to get you to the airport 2 hours before your flight departure time. For Geneva 3.5-5hrs, For Chambery\/Lyon etc.. 4-6hrs prior.<\/p>\n

Your departure time will be confirmed the day before by SMS, if you do not receive this by 18.00 please contact us on +33631399931<\/strong>.[\/vc_toggle]

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[vc_row type=”4″ bg_color=”#09111b” bg_position=”center” bg_image=”https:\/\/morzinelink.com\/wp-content\/uploads\/2014\/09\/snowy-mountain-road-wallpaper-4.jpg”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][vc_row_inner][vc_column_inner css=”.vc_custom_1410185215870{padding-left: 10px !important;}”][vc_widget_sidebar sidebar_id=”sidebar_3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”3\/4″][vc_row_inner][vc_column_inner width=”5\/6″ css=”.vc_custom_1411478120566{margin-left: 20px !important;padding-right: 40px !important;}”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”5\/6″ css=”.vc_custom_1411478130769{margin-left: 20px !important;padding-right: 40px !important;}”][vc_toggle title=”Private Transfer or Shared transfer”]A private transfer means you have sole occupancy of the vehicle,\u00a0 there is no waiting at the airport for other flights or drop-off\/pick-ups on route. A shared…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/pages\/13350"}],"collection":[{"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/comments?post=13350"}],"version-history":[{"count":3,"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/pages\/13350\/revisions"}],"predecessor-version":[{"id":18755,"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/pages\/13350\/revisions\/18755"}],"wp:attachment":[{"href":"https:\/\/morzinelink.com\/wp-json\/wp\/v2\/media?parent=13350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}